Returns Policy

Bright Meadows Honey
www.brightmeadowshoney.co.uk
Effective Date: 31 January 2026

1. Introduction

At Bright Meadows Honey, we want you to love every jar of our local, raw honey from our own hives across Bolton. Your satisfaction is important to us. This Returns Policy explains how returns, replacements, and refunds work.

2. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law, including the Consumer Rights Act 2015. You have the right to receive products that are:

• As described
• Of satisfactory quality
• Fit for purpose

If products fail to meet these standards, you may be entitled to a refund, repair, or replacement.

3. Return Window (14 Days)

We accept returns within 14 days of purchase.

Please note that this policy sits alongside (and does not affect) your statutory rights under UK consumer law.

4. Conditions for Food Products (Unopened Only)

For hygiene and food safety reasons, we can only accept “change of mind” returns if the honey jar is:

• Unopened
• Sealed
• In its original condition (including label and packaging where possible)

We cannot accept returns of opened jars.

5. Damaged or Faulty Items

4.1 Our Commitment

If you receive a product that is:

• Faulty or defective
• Damaged in transit
• Incorrect (wrong product or size)

We will provide a full refund or replacement, regardless of whether the seal has been broken.

4.2 Reporting Issues

Please contact us within 2  days of receiving your order if you believe your honey is faulty, damaged, or incorrect. We may request photographic evidence to process your claim efficiently.

6. How to Start a Return

To start a return, please contact us with your order details and the reason for the return:

Email: brightmeadowshoney@gmail.co.uk or use website contact form

We’ll reply with the next steps and return instructions.

7. Shipping Costs

• Change of mind returns (unopened, sealed jars only): You cover the cost of return shipping
• Faulty or damaged items: We cover the cost of return shipping (or, where appropriate, we may replace/refund without requiring a return)

We recommend using a tracked service for returns.

8. Refund Processing (5–7 Business Days)

Once we receive and check your return, we’ll process your refund within 5–7 business days. Refunds are made to the original payment method.

9. Exchanges

If you would like to exchange your unopened honey for a different size or quantity, please contact us to arrange this. Subject to availability, we are happy to facilitate exchanges.

8. Non-Returnable Items

The following items cannot be returned:

• Opened honey jars (due to food safety regulations)
• Products damaged due to misuse or improper storage
• Products purchased from third-party retailers (please contact the retailer directly)

9. Quality Assurance

All our honey is carefully strained, jarred, and checked before dispatch. If you have any concerns about the quality of your honey, please don't hesitate to contact us. We stand behind our products.

10. Contact Us

If you have any questions about this Returns Policy or need to initiate a return, please contact us:

Bright Meadows Honey
Bolton, UK
Email: brightmeadowshoney@gmail.co.uk 
Website: www.brightmeadowshoney.co.uk

11. Policy Updates

We reserve the right to update this Returns Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the updated policy.

Last Reviewed: 31 January 2026